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Delivery & Freight Info

All orders are shipped from our European warehouse and are fully insured. Insurance costs are included in the freight and cover your order agains't loss in transit.

Delivery Options

Note: Delivery times quoted below are from the dispatch date. Some out of stock items or custom made items require additional lead time. Order tracking for surface mail and the economy air options is not available.

1. Surface Mail
This is the cheapest delivery option, however it is not recommended for the shipment of fragile items.

Europe 3-4 weeks
Outside Europe 6-8 weeks
USA, Canada 8 weeks
Australia between 2-3 months

2. Economy Air
An economical way to ship your orders. Most orders are delivered within 1-2 weeks.

3. Other options
If you would like your order delivered via an international courier service with order tracking such as DHL, FedEX, UPS or TNT, please contact us. While offering a fast and reliable service, these are not cheap option.

Damaged Parcels

All orders are carefully packaged to minimize possible damage and breakage. If your order has been damaged or destroyed due to improper handling while in transit, you should fill out a damage report with either the Post Office or the delivery agent. We do not take responcibility for goods damaged in transit once they leave our warehouse, however we may refund a portion of your order in such cases. You may also be eligible for full compensation from the delivery agent.

Note: Undelivered or Lost orders are covered by our insurance and a full refund will be issued.

Undelivered Orders

If your do not receive your order within the specified time frame, please wait an additional week. If you still do not receive your order, contact us with your order details. If we are unable to locate the missing shipment, you will be issued a full refund and can re-order if you wish.

Note: There may be additional delivery delays due to special circumstances or events beyond our control, and over the Christmas holiday season.

Heavy Parcels

The maximum weight per parcel is 30kg. Heavier orders will be split up and delivered in separate packages. Special arrangements can be made for heavier items.

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